Your new home is a product of excellent architecture combined with skilled workmanship and quality materials. We are justifiably proud of your new home and feel our emphasis on quality will provide you a home of increasing value and enjoyment through the years.
Oakwood Homes provides you with the Home Builder’s Limited Warranty on your home, covering construction defects. In an effort to make things as clear as possible, and consistent with all of our homeowners, please refer to your copy of the Home Builder’s Limited Warranty booklet located in the Homeowner Guidebook.
If you have a question or concern, begin by reviewing the Homeowner Guidebook for your state. The Home Information, Home Warranty and Home Maintenance Sections will answer many of the day-to-day questions you might have.
Monday – Friday, 8am – 4pm (closed on all legal holidays)
Q: Is my home under warranty?
Your home includes the Oakwood Home Builder’s Limited Warranty. For detailed information on what’s included in this warranty please reference your Homeowner Guidebook. In addition to the Home Builder’s Limited Warranty, Oakwood Homes provides each homeowner... Read more »
Q: I sent an email to Customer Care. When can I expect a response?
Our Customer Care Team is available Monday-Friday 8am – 4pm Mountain Time. We receive and respond to support tickets and phone calls during this time.
Q: What is the High Performance Guarantee?
Oakwood Homes builds every home above ENERGY STAR® standards which is described through our High Performance Guarantee. This is a promise that every home is built to the highest level of quality and tested by... Read more »