Support

Warranty

Oakwood Homes provides you with the Home Builder’s Limited Warranty on your home, covering construction defects. In an effort to make things as clear as possible, and consistent with all of our homeowners, please refer to your copy of the Home Builder’s Limited Warranty booklet located in the Homeowner Guidebook.

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Customer Care

If you have a question or concern, begin by reviewing the Homeowner Guidebook for your state. The Home Information, Home Warranty and Home Maintenance Sections will answer many of the day-to-day questions you might have.

Hours

Monday – Friday, 8am – 4pm (closed on all legal holidays)

Phone

Colorado: 303-486-8690
Nebraska: 402-330-9977
Utah: 801-270-6400

FAQs

  • Q: My recessed light just went out. Why?

    Recessed lights have a thermal switch that may turn off if the light gets over-heated. Once it cools itself down it will reset and turn back on. Sometimes this can take a few hours.

  • Q: How often should I change my furnace filter?

    Furnace filters should be changed every 30 days.

  • Q: I sent an email to Customer Care. When can I expect a response?

    Our Customer Care Team is available Monday-Friday 8am – 4pm Mountain Time. We receive and respond to support tickets and phone calls during this time.

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