Your new home is a product of excellent architecture combined with skilled workmanship and quality materials. We are justifiably proud of your new home and feel our emphasis on quality will provide you a home of increasing value and enjoyment through the years.
Oakwood Homes provides you with the Home Builder’s Limited Warranty on your home, covering construction defects. In an effort to make things as clear as possible, and consistent with all of our homeowners, please refer to your copy of the Home Builder’s Limited Warranty booklet located in the Homeowner Guidebook.
If you have a question or concern, begin by reviewing the Homeowner Guidebook for your state. The Home Information, Home Warranty and Home Maintenance Sections will answer many of the day-to-day questions you might have.
Monday – Friday, 8am – 4pm (closed on all legal holidays)
Q: I sent an email to Customer Care. When can I expect a response?
Our Customer Care Team is available Monday-Friday 8am – 4pm Mountain Time. We receive and respond to support tickets and phone calls during this time.
Q: I have an emergency after hours. What should I do?
If you have an emergency situation happen after hours, please reference your emergency sticker (located in the cabinet under the kitchen sink) and contact the appropriate vendor listed on the sticker.
Q: Are the cracks in my concrete covered under warranty?
In order for concrete cracks to be considered warrantable the cracks must be ¼ of an inch wide or ¼ inch deep. If the crack is ¼ of an inch wide or deep, the crack... Read more »