Support

Warranty

Oakwood Homes provides you with the Home Builder’s Limited Warranty on your home, covering construction defects. In an effort to make things as clear as possible, and consistent with all of our homeowners, please refer to your copy of the Home Builder’s Limited Warranty booklet located in the Homeowner Guidebook.

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Customer Care

If you have a question or concern, begin by reviewing the Homeowner Guidebook for your state. The Home Information, Home Warranty and Home Maintenance Sections will answer many of the day-to-day questions you might have.

Hours

Monday – Friday, 8am – 4pm (closed on all legal holidays)

Phone

Colorado: 303-486-8690
Nebraska: 402-330-9977
Utah: 801-270-6400

FAQs

  • Q: What is Smart Space™?

    With Oakwood’s home value innovation, many of our ranch homes have a Smart Space™ design included in the plan. This extra space can be used for anything. You have the option to turn the space... Read more »

  • Q: I sent an email to Customer Care. When can I expect a response?

    Our Customer Care Team is available Monday-Friday 8am – 4pm Mountain Time. We receive and respond to support tickets and phone calls during this time.

  • Q: What is considered an emergency?

    The following is considered an emergency by our Customer Care Team: Loss of heat in the winter Water leaking inside the home Gas leak Loss of electricity (your house being the only home on your... Read more »

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